Whilst there are a few exceptions which prove the rule, Paul Cesarini speaks nothing but the truth;
Having been on the administrative end of academic technology, I appreciate the difficulties facing the information-technology staff. No one pats you on the back if nothing goes wrong, but if something does — if a virus or worm sweeps through the campus's network infrastructure, or someone hijacks some computers to churn out spam — you are off everyone's Christmas-card list.
I've written in the past about how being a system, network, or desktop, administrator can be a thankless job.
In the last few days I've come across exceptional service from one such person who works for PlusNet, of all people. For those who are unfamil